PRODUCTS

Do your products contain lactose?

For each product, all the ingredients are listed in the "Ingredients and nutritional values" section: allergens, such as milk, are highlighted in capital letters. For any questions or doubts, we invite you to contact our customer service by writing to: info@romanengo.com.

How are your products stored?

Our creations can be stored at room temperature, away from sources of light and heat.

ORDERS AND SHIPMENTS

I can't find an article that interests me. How can I do?

Our online shop contains a selection of products. To find out about our entire available range, we invite you to write to: ordini@romanengo.com.

I'm having trouble proceeding with the order. How can I do?

Customer service is at your complete disposal, we invite you to write to: info@romanengo.com.

What payment methods are available?

Payment can be made by credit card, Paypal and Satispay.

Is it possible to include a greeting card in my order?

Yes, it is possible to attach a personalized greeting card which will be handwritten by our craftsmen. Inside the cart you must specify this request in the "Special ordering instructions" section, reporting the text you want.

May I request an invoice?

Yes, in the cart you can choose to receive an invoice by selecting "I need an invoice for this order".

What are the shipping times?

Shipping takes place within 2-6 working days. During busier periods, such as Christmas and Easter, delivery times may slow down also due to courier management.

Do you also ship abroad?

Yes, we ship internationally to all countries. Shipping takes place within 2-6 working days.

How can I track my shipment?

When the order is entrusted to the courier you will receive an email containing the link and the code necessary to follow the progress of the order.

I have not received the order confirmation email.

We invite you to contact our customer service by writing to: info@romanengo.com.

I received an incorrect or missing product, what can I do?

We invite you to contact our customer service by writing to: ordini@romanengo.com.

THE ROMANENGO EXPERIENCE

I would like to subscribe to your newsletter, how can I do it?

You can enter your e-mail address in the dedicated space at the bottom of the page, then clicking on "Subscribe".

Do you have an offer dedicated to corporate gifts?

Yes certainly, Romanengo is traditionally chosen for corporate gifts. We invite you to contact our sales team by writing to: ordini@romanengo.com.

Do you have outlets?

You can find our shops at:
- Genoa in via Soziglia 74/76r and in Via Roma 51.
- Milan in via Caminadella 23 where there is the tea salon, the confectionery and the spice and tea shop.

Is it possible to organize events at your place?

Yes, for more information, we invite you to contact our sales team by writing to: info@romanengo.com.

Who can I talk to about a possible collaboration?

We invite you to contact our sales team by writing to: info@romanengo.com.

How to book a table at "La Corte" in Milan?

To book a table we recommend calling La Corte directly at the following number: 02 7202 1136.